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Returns Policy

While the SunshiNZ team hope that you are always delighted with your purchase, we understand that there are occasions you may want to return items. Please note that while we do not offer refunds if you have changed your mind, we will provide you with a gift voucher to enable you to purchase something that you will love. We will of course fulfil our obligations under the Consumers Guarantee Act if the the item you purchased is faulty. If you do wish to return an item you are entitled to exchange, receive a credit or a refund (where an item is faulty) excluding any delivery costs.

 

How to Make a Return

Please return your product within 14 days of purchase. Include your full details and original invoice, stating whether you would like a refund or exchange. Place it in your parcel along with the goods to be returned or exchanged.

 

Send the parcel to:

SunshiNZ 

86 Revell Street

Hokitika 7810

New Zealand

 

Please ensure you provide a daytime telephone number or an email address so that we can contact you.

Once we have received the returned item we will notify you by phone or email of your exchange or refund entitlement.

Goods are returned to SunshiNZ at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number.

Please note that SunshiNZ is not responsible for the damage or loss of items being returned.

 

Exchanges

You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter your full details, including your original invoice, with your order of the goods you would like to receive.  If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference.

If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge.

 

Credits

If you wish to receive a credit for your purchase we will issue you are credit note and when you make your next purchase you will be able to deduct the value of the credit from the total value owing. Please note credit notes are valid for 12 months from the date of issue.

 

Refunds

Your refund will be credited back to the original purchasers credit card and will exclude any delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.

 

Gift Returns

If you have received an item as a gift and you would like to return it you are entitled to an exchange or a credit note. You may exchange the item in our retail store by presenting your exchange card or you will be issued a credit note in the form of a gift certificate.

 

Faulty Goods/Incorrect Items

Our SunshiNZ team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 14 days of purchase.

Please be aware that general wear and tear of products does not constitute a refund. SunshiNZ will where possible replace or repair any goods deemed to be faulty, if purchased within the last 6 months. If we are unable to do this, a credit note or refund will be provided.

 

Sale Items

We do not accept exchange or refund requests for special product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.

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